JCPenney Remains Committed to Serving Customers

As JCPenney stores are temporarily closed due to the ongoing threat of the Coronavirus (COVID-19), we remain at the service of our customers who are at the heart of all we do.

We are committed to delivering an inspiring, shared experience through our flagship store, Our customers can shop for essentials needed during this time and browse extended categories that are not offered in our stores. All online orders of $49 or more now qualify for free standard shipping.

For customers who recently placed orders for pick up through Buy Online Pick Up in Store (BOPIS) or Ship to Store, we are holding those items for you. Once our stores reopen, orders will have an extended pickup time of 21 days.

As a reminder, we have no time limit on our return policy – customers can return items whenever it is convenient for them when our stores reopen. We also accept returns in the mail; those instructions are listed on our website.

Our stores and other facilities are currently scheduled to reopen on April 2. We are closely monitoring local and state mandates and will align reopening dates in certain geographical areas as needed.

These unprecedented times remind us of what matters most, especially the health and well-being of those important to us. We are grateful for family, friends, colleagues, and our valued customers who we stand with as we navigate this pandemic.

For customers requiring further assistance, please visit the customer service page on or contact our JCPenney customer care team from 8 a.m. – 9 p.m. EST at (800) 322-1189.